Refund policy
Return & Refund Policy
At AngelsEra, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, replacements, and related requests are handled when shopping with our store.
By placing an order on our website, you agree to the terms outlined below.
1. Overview
AngelsEra operates using a global fulfillment model, partnering with international suppliers to ship products directly to customers.
Because products may ship from different fulfillment centers, return procedures can vary depending on the supplier and product type.
To request a return, replacement, or refund, please contact our support team at:
Please include your order number and reason for the request.
2. Return Window
Customers must contact us within 14 days of receiving the order to request a return or refund.
Requests submitted outside this timeframe may not be accepted unless required by applicable consumer protection laws.
3. Return Eligibility
To qualify for a return:
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Items must be unused and in original condition
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Original packaging, accessories, manuals, and tags must be included
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Items must not show signs of wear, misuse, or damage caused by the customer
Products returned in unsellable condition may not qualify for a refund.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:
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Your order number
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Clear photos or videos showing the issue
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Photos of the packaging if applicable
Once verified, we will arrange a replacement or full refund at no additional cost.
5. Return Process
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Contact our support team to request a return authorization.
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We will provide return instructions and the appropriate return address.
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Ship the item within 15 days after receiving return approval.
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A tracking number is required for all returns.
Once the returned item has been received and inspected, refunds are generally processed within 7–14 business days.
Refunds are issued to the original payment method unless otherwise agreed.
6. Customer-Initiated Returns (Change of Mind)
If you no longer want the item or placed the order by mistake:
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Return shipping costs are the customer’s responsibility
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Original shipping charges are non-refundable
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A restocking fee of up to 30% may apply depending on the supplier and product type
Refunds will only be processed once the returned item has been received and approved.
7. Non-Returnable Items
The following items are generally non-returnable and non-refundable:
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Personal care and hygiene products
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Used or worn items
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Customized or personalized products
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Sale or clearance items
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Gift cards
8. International Returns
For international returns, customers are responsible for:
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Return shipping costs
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Customs documentation
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Import/export duties or taxes
Customs fees and shipping charges are non-refundable.
Packages refused by the customer or abandoned during customs clearance are not eligible for refunds.
9. Lost or Missing Packages
If tracking information shows the package as delivered but you have not received it, please contact your local shipping carrier first.
If the issue remains unresolved, contact us within 48 hours so we can assist further.
Refunds or replacements for lost packages may be issued after confirmation from the shipping carrier.
10. Chargebacks & Disputes
We encourage customers to contact AngelsEra before opening any payment disputes or chargebacks.
Opening disputes while an order is actively in transit or without contacting support first may delay resolution.
Fraudulent or abusive chargebacks may result in account restrictions or refusal of future service.
11. Contact Us
For any questions regarding returns, refunds, or replacements, please contact us at:
— The AngelsEra Team